At Aopilo, we are committed to ensuring customer satisfaction through transparent and fair return and refund practices. Our policy is designed to provide confidence and clarity for every purchase.
Customers may request a return within 30 days of receiving their order. To be eligible for a return, items must be unused, in original condition, and include all packaging, accessories, and documentation.
Certain items are not eligible for return, including customized products, items damaged due to misuse, and products returned without prior authorization.
If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery. Our team will assess the issue and provide an appropriate resolution, which may include replacement, repair, or refund. Supporting documentation such as photos or videos may be required.
Once a return is approved, we will provide detailed instructions for returning the item. Customers may be responsible for return shipping costs unless the return is due to our error.
After receiving and inspecting the returned item, refunds will be processed within 5 to 10 business days. Refunds will be issued to the original payment method. Processing times may vary depending on financial institutions.
We reserve the right to refuse returns that do not meet our policy requirements. Our goal is to maintain fairness while ensuring product integrity and customer satisfaction.
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